What if I don't like the product I ordered when it arrives?
We work everyday to provide you with the best quality products at the best affordable price, and truly wish you will be pleased with the product you have ordered from our website. However if for any reason you are not, please follow the following instructions for returning items.
If you change your mind for any reason and you wish to return your purchase, tell us within 7 days of receipt by contacting our Customer Service team by sending an email to firstname.lastname@example.org with the order reference number, a quick explanation of the reason why you wish to return the product, and any detail you consider important. We usually answer emails within two working days. Our customer service team will then contact you to obtain a return shipping quote from the trucking company. Please note that you are responsible for all return shipping fees. Once you receive the quote and agree to continue with the return, we will email you the Bill of Lading to print out for shipping. The trucking company will then contact you within two business days to arrange a pick up appointment. Please remember to give the printed Bill of Lading to the trucking company upon pick up. This process should take approximately five business days. The inland transportation time should take approximately two weeks to arrive to our warehouse for inspection. If item is in original condition, we will issue a refund to the original payment method on file.
Items must be sent back in the original, unmarked and undamaged packaging, otherwise a 20% restocking fee will be incurred. Items must not have been used or assembled in any way. Please note that shipping charges are non-refundable, and return shipping fees may apply for larger items.
If you observe damage to the box or product at the time of delivery, please make a quick note on the delivery ticket and contact us right away: 855-367-8656. The note can be as simple as "Product Damaged". Please also take a few photos and send them to email@example.com within 24 hours of delivery. Our team will assess the damage and work with you to determine a solution that best meets your needs.