Capsule is proud to offer 100% free shipping on every order.
For smaller items, we will ship via Fedex Ground/Home Delivery with no signature required. This can take between 2-7 business days in transit.
For larger items (sofas, armchairs etc.), we use professional freight carriers who will deliver your order inside the first door of your home or building. Freight carrier delivery usually takes between 2-3 weeks from the time the item leaves the warehouse.
For an extra fee of only $99, we also offer customers Inside Delivery with Assembly Service. This includes delivery inside your residence to the room you choose and carrying the product up one flight of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us. The shipper will unpack the product and provide light setup that requires basic tools. The shipper will also remove and dispose of all packaging. If you live in an apartment above the first floor of a building, we recommend upgrading to Inside Delivery with Assembly Service.
Once your order arrives in your area, a representative from the delivery agent will call you to arrange a delivery appointment for a 4-hour window on a Monday-Friday between 9am to 5pm. Please note that our shippers charge a rescheduling fee of $99 for any delivery appointments that are changed after booking. An adult must be present for acceptance. Deliveries do not include after hours, or weekends.
We do not ship to Alaska, Hawaii, Canada or any non-US locations. We also do not ship to PO Boxes or APO addresses.
Please provide any special delivery, building instructions or restrictions (loading dock, certificate of insurance, etc) upon ordering so that we can provide the best delivery and customer service possible.